Cancellation & Refund Policy

The cancellation policy follows our booking system (Healthbank)’s policy.

We have a 24-hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time can be cancelled or rescheduled at no cost to the Client.

​Any cancellations occurring within the 24-hour period shall result in a cancelled booking fee equal to 50% of the consultation fee for that booking. The credit card booking fee charged by Healthbank’s payment provider is not refundable.

Any cancellations of non-financial or bundled consultations that occur within the 24-hour period shall be forfeited.

​Clients who make a booking and subsequently fail to attend (and have not contacted Healthbank to cancel their appointment), will forfeit their consultation fee, and shall not not be refunded.

If Ginkgo Naturopathy fails to attend your consultation, you shall be refunded entirely and offered to reschedule for another time.